In three years, I've never had anything but excellent service, from the moment I roll into the service bay (and being greeted immediately by a employee) till the moment I drive away. Sadly, this was not my recent experience. I drove up right on time for my appointment, There was no where and no way I could park by the service bay. I had to drive around the building and still could not get into the service bay. Once I was finally in the service bay, I looked around for an employee, finding none, I got out of my car and walked into the service center. Once inside the service center, I waited for over 20 minutes before anyone even asked if I had been helped. TWENTY MINUTES! After I was finally greeted, I got the normal excellent service I have come to expect at Jay Wolfe Toyota... it was just completely lopsided... longer than appropriate wait to be greeted, then the excellent service I am accustomed to.
Quentin is the best sales person to deal with. At no time did I ever feel pressured into making a decision. Answered all our questions, was extremely patient with our questions and time required to make our final decision. Rena realized we were in a slight time crunch and really helped us get through the paperwork efficiently. Great team at this dealership!
I have to say that we worked with Fadil, he did everything in his power to get us into a new vehicle. He did an outstanding job, I recomend him to anyone . I have also spoke to my family and friends. I give him 10 stars if I could! He is a great guy with a big heart and knows what he is doing.
Good service...good deal!
They keep you informed, give recommendations, how long it will take,excellent free food, clean environment and overall great service! Thank you, Thank you for all you do!
Great dealership, friendly people know what they are talking about. Will definitely recommend. Had a great conversation with Cynthia while waiting on my car. Very friendly people/place.
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