My tire service included tire rotation but not tire balancing. When I came in we determined that balancing the tires would solve the shaking of the vehicle at high speeds as I recently returned from a 10 hour trip out to Kentucky.
Great people to deal with. Everything went quick and smooth. Ed was very easy to work with and Mike was right on. Business office was fast and friendly. Thanks!
I had called my service advisor Randy Borgman earlier in the day around 10:00 am and hadn’t heard back from him so dropped by around 2:30 to see about making an appointment for my 12 month service on my Rav 4. I walked in he had my name in front of him and was about to call me, he was able to get me in immediately. I was in and out by 4:00 very happy with the overall response and service received.
From the top down, couldn’t be happier. Willing to drive to Jay Wolfe for their excellent service. Looking forward to along term relationship. Thank you.
I had another great experience at Jay Wolfe. I will continue to purchase vehicles from the salesman Ed Young as long as he is still working there.
We looked at vehicles online because we live 45 minutes away. My husband called the dealership & talked to Quentin who was willing to meet us on Friday evening. Even though they close at 6pm, he was kind enough to stay and help us until 7pm! We came back Saturday and purchased our 2018 Toyota Highlander. From the beginning, Quentin asked what we wanted to see and didn't try to push anything on us but only to meet our expectations. Well he "exceeded" our expectations!! He was very knowledgeable about the vehicle, gave us a fair offer for the trade-in. It was the most relaxed and enjoyable car buying experience we have ever had! Great job Quentin!
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