We met salesman Quentin (Daniels) at the dealership about 3 years prior to purchase and continued to look at what Toyota had to offer throughout those 3 years always asking for Quentin. Each visit he was kind and helpful. He listened to us when we said we were only looking and not ready to purchase. We did not feel pressured as we had with other dealerships in the past. Because of that we not only felt comfortable checking back with Quentin but referred him as well. Recently we were ready to make our purchase. He answered all of our questions and offered to look for models and colors that we would like. When we bought our new 2017 Prius the process was much more simplified than we had experienced at other places. Quentin encouraged us to do the online application to speed up the paper process. By the time we arrived to buy the car most of the paperwork was ready for us. Dustin Howerton made the process of signing papers simple, he was thorough and efficient. He also was patient with my questions and had some helpful suggestions for us. We had some trouble removing the license bracket from our trade-in. For sentimental reasons we wanted to put it on the new car. Quentin to the rescue! With power tools and the WD40 my husband had previously applied Quentin got the rusted screw out of the bracket. Extra touches like that let you know your sales person cares about you being a satisfied customer. We've owned Prius' since 2002 but some of the computerized features on the 2017 were new. Quentin took the time to go over those with us and offered to answer any questions we may have in future. When we left the dealership in our new car we felt good. No "buyer's remorse" here. I suppose some buyers benefit from pressure tactics and need more encouragement to buy. Quentin seemed to recognize that we were not that type of customer and worked with us where we were at. I not only appreciate Quentin for that but appreciate a dealership that allows sales reps the freedom to use their own judgment for each customer.
Everyone is always very pleasant and I usually don't have to wait long. Randy always takes good care of me when I call or come in, which makes it easier when I need to come in. The waiting room is so comfortable it doesn't seem like you are there long.
this was scheduled maintenance...got my car in at appointment time and got me out..enjoyed the lounge while I waited for my car to be ready
This was a regular maintenance visit. Was told it would take an hour and it did. Always love seeing my salesperson and the snack bar in guest services area
I was in and out for my service appointment before I was even ready to leave your very comfortable accommodations! Fresh coffee, juice, pastries, fruit . . . I don't even have to eat breakfast before I come. It was a delight to notice that my care was washed before I left! When I come in for an appointment I always set up an "office" space in one of your waiting areas and love the complimentary Wifi, comfortable setting, and the fact that no one bothers me (like happens when I'm in my office).
Jason explained what needed to be done, and it was taken care of in a good length of time. Also your cookies are very good.
I was very impressed by the complimentary food and drink bar. The service employees were great. I’ll likely buy my next car from Jay Wolfe Toyota.
Service worker who I was working with was open about all the services my car was able to receive, but he wasn't pushy about services that were very expensive. Never had an issue with service - always good quality. Wait room is always clean, good food at the complementary counter.
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