Customer Testimonials
Everyone at the dealership needs to relearn how to communicate with their customer. I put a $500 down payment on a Stormy Cloud RAV4 2026 back in April. Kyle our salesperson was great. He communicate with me once a week. Until he left in mid April and no one reach out to us. And when we called about our car beginning of July which we was promised a car by middle of June to beginning of July. Milton who was supposed to take over Kyle when he left. That person is trash! Hella bad communication! These are Miltons words “ We try reaching ... Read More DealerRater - Jul 24, 2026
Steer clear of any Jay Wolfe dealership Worst dealer ever. We had a deal they promised a car on the color features eyc a new 2026 built for me in meteor shower. Then asked me to take another car they had sourced I refused. Then when my car (ALLEGEDLY) was in transit they tried to switch the price, then said they would honor the deal. Then the day we went to pick up the car the salesman walked me out to test drive my new Rav4 except it WASN'T mine. It was white. Then he told me I had agreed ... Read More DealerRater - Jun 6, 2026
I had an appointment to bring in my Toyota Prius at 7:30. I had a friend bring me so I was curious how long it was going to take. She said there’s no way I could get a car. There was no answer. About every couple hours I would call back in the woman at the counter told me that it was gonna be a while. I’m a caretaker for my mother and it is hard for her to be out for more than four hours at noon. I called to ask about my car and she simply said ... Read More DealerRater - Apr 29, 2026
Took my Camry for an oil change. They told me my belt tensioner was bad $450.00 for the part plus labor. I bought a new one myself for $111.00 and when I took the one off the car that they said was bad. Was nothing wrong with it. Don’t buy anything from these crooks!!! They will SCREW you to death!
BEWARE OF BAD BUSINESS - A DEALERSHIP WILL MAKE OR BREAK THE CUSTOMER EXPERIENCE. THIS DEALERSHIP FAILED, AGAIN. Paid cash for my Tacoma. Love the product and the brand however, this dealership is running into the ground. Other than one person that will tell you the "sugar coated" truth (Thank you, Sonny. - not on employee lists) I am appalled at any Toyota service department that does NOT have tech's that properly know how to operate a scan tool. Tech 101, right?! Even after demonstrating the SOS record and recreating the fault while showing the service desk rep. (... Read More DealerRater - Mar 1, 2024
Trusted Mike Mansour to honor his offer for my trade in. He told me that my car was "mis-aligned" and would have to be sold at an auction and reduced my offer by $1000. I just checked their website and low and behold my trade in is listed on their website for $9000 more than I was paid. Bad business practices going on here for sure.
I wasted my time working a deal, only for them to refuse selling me a vehicle unless I purchased a $399 window treatment. V told me they FORCE everyone to purchase this treatment. They lost a deal and a future customer bc I wouldn't let them builly me into buying their treatment. Typical slimey car dealer behavior.
On 4/11 I put down a deposit on a new RAV4 Hybrid after being told these are hard to get, but by putting money down I was guaranteed to be able to purchase it when it became available in June. On 5/15 I get an e-mail (not even a call) saying that the vehicle was double sold (really?) and I could buy a different one in a color I did not want. The salesman said he could find me the same car with similar features but the base price was now $500 more. He said this was non-negotiable. Finally, after arguing with the ... Read More DealerRater - May 26, 2023
I put a $500 deposit down on a vehicle, being promised that it was reserved for me to purchase when the dealership received it. A month later I received an e-mail (not even a call) stating that my car was double sold but they would try to find me a similar one. I later received an e-mail with a new window sticker for a vehicle close to what I had reserved, but the base price is now $500 more than what we agreed on. The salesman said he can not match the price we previously agreed on. I am wary of the ... Read More DealerRater - May 24, 2023
I will never go to Jay Wolfe Toyota again. I do not ever leave bad reviews, even if needed, but my service there was horrible. It started with being told I needed to put a down payment down because there was several people looking at the same car, and that if I did the car would be there the next Tues or Wednesday, 8 days away. At that time Toyota wanted to finance me and I told them I had my own bank to use. I was talking to the salesman through email and he listed out a few things I ... Read More DealerRater - Jul 25, 2022
This is a really bad time to need to purchase a new vehicle, but I had gotten to the point of not having a choice. Juliana Gillotti, Sales and Leasing Specialist really was so patient and spent the time to work with me to allow me to find the exact vehicle I was wanting/needing. I really appreciate the time and effort she showed in assisting me in the purchase. She was friendly and made the experience actually fun! If you are in the market for a new vehicle and/or a Toyota, I would highly recommend Juliana at Jay ... Read More DealerRater - Mar 8, 2022
Run do not walk away from jay wolfe toyota body shop I was told if I brought my car to them to have a bumper fender and windshield it was a 6 day repair they now I didn't have rental insurance for a car to get my family back and forth to work while are car was being repaired my car has been in there shop for 38 days and I have been lied to about work performed after going to the shop and seeing what work Shawn said was completed and it had not been done I can't encourage ... Read More DealerRater - Jan 18, 2022
Kerry and team did a great job of finding the vehicle with features I wanted. I appreciated their patience from initial contact to the purchase.
Very pleasant working with Quentin and no pressure from any other person I worked with.
I had an appointment and they got me in and out quickly. They made me aware of what service I needed based on the mileage of my car.
wonderful experience at service center would recommend Jay Wolfe Toyota
Tony in the Service Department and Ed in the sales people were absolutely wonderful. I have been in customer service for 50 years and they were excellent ! However, the maintenance performed for the blue tooth did not work with my cell phone Samsun A11
Laid back experience. Easy to work with. Follow through with agreement.
To purchase a new car. My salesperson was good at listening to my needs and recommended the car that he thought I would like. Thanks Fadil Rexhepi!!
I always take my Tundra here for service. Dustin is great to work with, so far they have always done a good job. Prices are not the cheapest around but you get good quality work.
Great service as usual. Service department was friendly and courteous. Dustin went over what services were recommended. I was pleased to see my car washed. I know with COVID this was suspended for awhile.
Great staff. Service Took care of my vehicle quickly for routine maintenance. Discounts were provided by attendant. Work was completed as explained. Thank you Toyota.
Routine engine and rear diff fluid change with appointment, in and out in just over an hour. Courtesy wash for a gravel dust covered truck was an unexpected and appreciated surprise!
Very friendly staff. I was greeted right away and reviewed my requests. Looked up any other service I might need/want done while my vehicle was in.
Very good, clearly explained on what needed and when other service will be needed when I bring the vehicle next time. Good service has been provided.
Appointment was for oil change and state inspection to renew license plates. The employee checking me in confirmed this. When I went to check out an hour later I was told Jay Wolfe did not have the inspection forms.. I would have to come back for that. I had to keep asking to figure out the inspection had not been done at all and I would have to bring the car back for that. I had to ask if I would have to make another appointment for that and did not really get an answer. I was quite disappointed how ... Read More DealerRater - Jun 10, 2021
They were busy but I waited a hours or so and they got me finished. The have a nice waiting area with a snack bit that was usually open but with the pandemic they were closed but did have bottled water and coffee. Their oil changes aren’t cheap even with a coupon but I know with all that overhead they have to make money.
Excellent customer service. Andrew was very knowledgeable and explained everything about my car. Thank you Andrew for helping me get my car serviced and running great again.
Jessica Velasco is a terrific salesperson. I've just bought a new car from her for the third time--and should I need another, I'd head right back to Jessica and Jay Wolfe.
Very happy with Fadil. Superb. Care, service. Rena is a real pro. We bought all the extra bells and whistles. I’ve never had anyone sell me an extended warranty without saying the words. Hats off to these two folks, the manager, and all the service folks. I’ll be seeing them every 5k miles.
Extended warranty is a joke. Purchased my brand new 4 runner from them. They assured me I needed the extended warranty because it would covers everything from "paint to electrical. " Unfortunately my car, got scratched at a valet on vacation. I was very upset. I did feel better knowing I had paid for my extended warranty that was going to ",take care of it and provide me with a rental." Guess what????
NOT COVERED. They have have gone back and forth with the valet company to see what they will pay for. This has gone on for ... Read More DealerRater - Jun 3, 2021
Kudos to Don who jumped in my car so he could hear my intermittent transmission issue, then diagnosed and found the solution within minutes, amazing.
Michael Margolin went every extra mile to make my car buying experience personable, accommodating and enjoyable. Rena Roberts was thoughtful and helpful in the financial aspects of the purchase. And overall, Jay Wolfe provides the extra touches that makes for a lifetime customer.
This is my sixth new Toyota purchase since 2004 at Jay Wolfe Toyota. I'm confident in Toyotas and I'm trusting of fairness on the part of the Jay Wolfe sales team.
Service was great. Salesman Jessica was the best. Price was great. I love this dealership. Tony Toy in service department is the absolute best too...
Shout out to Bobby. Fabulous job at taking care of my needs. I needed a rental and that was taken care of. Work was done in a timely fashion. Happy with the results.
Don is an outstanding service rep for Jay Wolfe. He truly cares about his customers and goes the extra mile to make sure the service experience is exceptionally good. We appreciate him!
Visited several times over the last 2 years and they are always on time with great service. This time was Hernandez but it doesn't really matter. They are all professionals.
Thank you for the hassle-free service. This is at least the third vehicle we have purchased here because the folks at Jay Wolfe are top rate from start to finish.
John was our service manager and was very nice. We had a bad experience on our last visit so was hoping this one was better. We had an oil change and our tires aligned. We asked about the brakes as we have noticed surging when we stop. They were not marked on the multipoint inspection so we asked about them. They said they were fine but we aren't too confident in their response since they were not marked. We also asked about our headlights as they are starting to flicker. They said it might be the battery, which checked ... Read More DealerRater - May 22, 2021
This experience was great! I received professional service from Tony Toy. He was very helpful. The service didn't take too long and the price was right! I will definitely be bringing my Toyota back for any services it needs in the future.
Josh was incredible. He took pics of the vehicle and sent them to me. Communication was top notch and he was very easy to talk to. Everything was straight forward and easy.
Received a coupon for an oil change and since I needed the software updated on the radio/media system decided to drive 40 minutes to Toyota dealer and wait for service to get completed. Service guy acted like he never heard of a firmware update. I had been there a couple years earlier and was told they don’t charge for those updates so thought I would take advantage of that during the oil change. Media center firmware update, oil change and front end alignment took over 3 hours. I will continue to go to local oil change place that takes 15-20 ... Read More DealerRater - May 20, 2021
My sales guy was good, but the process seemed very slow. Kerry was dealing with multiple clients at once. The finance was fast and informative, but the detailing took forever. The car did look good when I got in it, but I had to wait what I consider a long time for it. Opportunity for improvement.
We always get great professional service at this dealership, particularly from Fadil Rexhepi, our sales specialist. That's why we continue to buy our cars from Jay Woolf Toyoto.
Great people and service. Nice waiting room. Free bottled water. Service department very knowledgeable. I am out of words but just writing to hit the 25 word minimum
Jessica was fantastic. Best car buying experience ever! She worked with me getting the car I wanted fresh off the truck. She even offered to pick me up from the hotel to come and pick it up!
The car buying experience was very good. The sales person, Jessica Velasco, was professional and very knowledgeable. Cant say enough good things about her. Wasn't a question she couldn't answer. Also did a great job of going over the car to explain all the technology
Michael was very nice and helpful. When we had an issue with our new car he got it fixed quickly and gave us lunch while we waited. I was very pleased with his service
Tony Toy and the guy did an excellent job finding the filter that was making my RAV4 sound like an airplane taking off when the fan was turned up on high. The filter was A little pricy. I originally was just scheduled for An oil changed.
I received good service. The dealership is always clean and friendly. It was so nice to have the car wash functional again and drive away in a sparkling clean vehicle.
Excelente atención de Jhon Juárez! Siempre es profesional, Amable, eficaz y eficiente en su trabajo. Siempre está dispuesto para aclarar las dudas o inquietudes que se presentan.
Great buying experience. Kerry took the time to help explain the two vehicles I was considering, allowing me to make an educated choice on what vehicle would be the best fit for my needs. Everyone during the buying process was very helpful and courteous. Definitely recommend buying from Jay Wolfe Toyota.
Service Rep. was kind, courteous and seemed very knowledgeable regarding my visit. I would point out that it was me, Kevin Nordhues, and not my wife that made this appt. The email indicated that she utilized your service, but it was me that made the appt. and brought in my Tacoma. Kevin
These guys always do a good job and I never feel that they are trying to pad on extra work that isn't needed. Thanks.
My service rep was amazing. He was respectful, made you feel VIP and very quick. That was way beyond my expectation. It's very difficult to find people like him. His name is not listed.
I have always had great service. Everyone is friendly and helpful. The facility is clean and they are always on time. I always recommend this dealer.
Courteous staff. My car was started on at scheduled time of my appointment and work was completed sooner then expected. I always have a great experience at this dealership.
Had 1:00 appt for fuel pump recall on Thursday. Finally done at 1:00 Friday. Promised calls at 11:00, 12:00, finally 1:00
I thought maybe I needed a realignment but after they checked, they said it was not needed. I appreciate their honesty! I will not hesitate to recommend them to others.
I have always had fast, professional service at Jay Wolfe Toyota, which is one of the reasons I keep coming back for new cars. The service staff go out of theri way to make the experience a good one.
Extremely helpful and knowledgeable. Took care of everything I needed. He was friendly and made me an appointment for my other car later this week.
Very professional service. Did a complete history review of service record for my vehicle and we went with the services required. There was a slight glitch with the coolant added to the inverter which set the alarms off on the codes. The problem was identified as a small pocket of air in the system and the alarms went away.
Yesterday my van needed it’s software updated but it wasn’t done. Also I was told it would cost my $249 to update maps
Used car. All I can say is Bait and Switch. We found a great price/low mileage car on their website. We called to make sure it was still available. They said it was so we drove out to the dealership. Once there they pulled the car fax and said it was clean, but then left and came back and said the car was no longer available too many things wrong with it. Then asked if we wanted to look at anything else while we were there.
Frustrated! Gave up time to drive there. What a waste of time! Should ... Read More DealerRater - May 3, 2021
As usual, everyone is always very friendly and service is quick. I love that I asked how long it would take and I could plan my exercise. I got back and my vehicle was ready just 5 mins after they said. So I got in 5 more minutes of exercise by walking the parking lot. : ) The guy i worked with didn't have a name tag so I don't recall his name. So it's making me select a random name before submitting.
They were upfront with their pricing, explained the buying process well, were professional, and gave us a good amount for our trade in. I’m definitely going to consider them for a future purchase.
Great people make a great establishment. Always a joy when I deal with Jay Wolfe Toyota. Very friendly, listens to your concerns and are knowledgeable.
It was a good experience John did a good job helping me to get what I needed look forward to working with him again on my return.
Able to get recall addressed along with routine maintenance so I did not have to return for a separate appointment. Comfortable lounge with bottled water available while waiting.
Everyone seemed to be happy that we were there doing business with them. We didn’t have to sit and wait for a long time.
Awesome dealership. I highly recommend them for sales and service. We've been a customer with Jay Wolfe since 2015 and are completely satisfied. The service department is tremendous!
Jess and Rena were great to work with - made everything very easy. They helped us get exactly what we needed in a car for our daughter.
John at booth #7 saved my day. When I booked my 10,000 mile service online I thought I made the appointment for 4/23/2021. I mistakingly booked it for Saturday the 24th. John found me an opening on Friday and saved the day. Kudos!! Thanks to for representative at booth #4 who checked me in. My first Toyota was a Celica in 1972 and several since then. I have never been disappointed!!
Always good service , no doubt about it.TONY is always at his best for offering best service of Toyota.JHON JUAREZ is also good his customer .
Quick in and out. Even with a coupon the oil change still cost almost $70.00 Yes oil is higher and they have a huge overhead but it’s almost time to go back to where I did it myself.
My salesman, Ed McFadden was efficient and very knowledgeable. I’ve purchased other cars from him and he’s always so professional and respects my time. Great place to buy a car!
It was ok but I had to wait over an hour and that’s too long. I did have an appointment. I looked at new cars to pass the time and there were no prices on them. All the service people were friendly and professional.
It was a great experience! A car that fit the bill was scheduled to be delivered, they had the car listed on a third-party website a week in advance so I was able to inquire and received prompt responses from Chelsea that led me to a trip to the dealership, and to place a deposit on the purchase. The dealership had staff that greeted me warmly and directed me to where I needed to be. They had a similar model that I was able to test drive and Jessica was extremely informed and helpful. Upon the arrival of the car, ... Read More DealerRater - Apr 22, 2021
Don’t ask for a review that requires me to use 25 words to be able to submit it to you. Bingo was my name-O 😕
Juliana & Dustin were super helpful! Very friendly and overall were excellent. Juliana kept me updated through the process and walked me through my new car after finance was all done! She’s great!
They get your vehicle in and have it done when they say all the people I have worked with in service depth. Have been very helpful
As usual John was efficient, friendly and a pleasure to work with. The entire staff makes you feel like a guest rather than a customer.
Everyone at Jay Wolfe is great to work with. They always go above and beyond for my service. I wouldn’t take my car anywhere else.
Jessica made sure we got the vehicles that we wanted and spent plenty of time with us explaining the features. I never felt pressured, and it was the most pleasant car buying experience I’ve ever had. We’ll definitely be repeat customers!
Quick, amazing service. They took the time to describe the service done in easy to understand terms. I will be referring all my friends that own Toyota's to this place.
I have been dealing with them for about 10 years now. Always treated like a new customer every time. First class operation. Great people! I would highly recommend this dealership!
Bobby was so friendly and helpful! I enjoyed my experience - my wait was minimal and the process was easy and well-done. Thank you so much
The visit could not have been more efficient. I was in and out before I had planned, and that's always a welcome bonus. The staff were very polite, as well.
My service experience was great with the employees. Brooke and Bobby helped me and all went very smoothly and as planned. My service was done in a timely efficient manner. However other clients waiting on their cars were NOT FOLLOWING PROTOCOL. Some had no masks on while others did not have them on properly. I know Jay Wolfe has little control over this but I needed a safe waiting area and there was none. Is there a space for compliant mask wearers and those who chose otherwise?
Great experience overall. Batt did a phenomenal job getting me in and out same day, even while they were short staffed! Thanks Jay Wolfe Toyota
Service was good! Glad to have made my appointment when I did, at the time I did. They started getting busy after I arrived. Thank you very much!
Thanks for all your help! The buy three get the fourth tire deal was perfect! I appreciate it and see you at my next service. I only take my car here
Thanks for the service and keeping me informed about lrngth of time I could expect to be there, was a little longer than initially thought but the updates were communicated well.
Sales representative, Michael Margolin, was helpful and pleasant with a sense of humor. I appreciated not being pressured and the fact that the color of Camry I wanted was made available via another dealership.
Was very pleased with the service department, I met Brian the service tech performing the maintenance on my 05 Tacoma and he was very polite and knowledgeable.
John was very much appreciated for returning my call after a misunderstanding on my appointment for service and accommodated me. He let me know before hand possible major repairs that might come up after a visual inspection and thankfully it was only a minor tightening and resealing of tubes. Thanks John!
Michael Margolin is a wonderful person to work with. This is the 2nd vehicle I have brought from him. Would certainly want to work with him again.
Delivered as promised. Robbie was easy and pleasant to work with. Coupon used for work completed. My experience with Jay Wolfe Toyota has always been good.
Positive experience, We had recent bad experiences with other dealerships. I was very impressed with one of your salespeople, Ed since he demonstrated his integrity and patience with us especially we are deaf and he took time to write tiny notepads to communicate with us!